Get In Touch

Privacy Policy

Last updated: 15/10/2025

1. Introduction

This Privacy Policy explains how The Trust Connection (“we”, “us”, or “our”) collects, uses, and protects any personal information that you provide when using our website thetrustconnection.co.uk.

We are committed to ensuring that your privacy is protected and that any information you share with us is handled securely and responsibly.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

When you contact us through our website (for example, via the contact form, booking form, or email newsletter), we may collect:

  • Your name

  • Email address

  • Phone number

  • Information about your animal (such as name, species, age, or relevant history)

  • Any other information you choose to share in your enquiry or booking form

b. Technical Information

When you visit our website, we may automatically collect certain information about your device and how you use our site, including:

  • IP address

  • Browser type and version

  • Pages visited and time spent on each page

  • Cookies and similar technologies (see Section 6 below)

3. How We Use Your Information

We collect and use your information to:

  • Respond to your enquiries and provide requested services

  • Manage bookings or consultations

  • Send follow-up information related to your sessions or animal care

  • Send newsletters or updates (only if you’ve opted in)

  • Improve our website and services through analytics and user feedback

  • Meet any legal or regulatory obligations

We will never sell or rent your personal information to third parties.

4. Legal Basis for Processing

Under the UK GDPR and Data Protection Act 2018, we rely on the following legal bases to process your personal data:

  • Consent – where you have given clear permission for us to use your information (e.g. subscribing to a newsletter).

  • Contract – where processing is necessary to provide the services you have requested.

  • Legitimate Interests – for running and improving our business, provided this does not override your rights and freedoms.

5. Data Retention

We will only keep your personal information for as long as is necessary:

  • For active clients: while we are working with you and for up to 7 years afterwards, in line with professional record-keeping requirements.

  • For enquiries: typically up to 12 months after your last contact with us.

  • For marketing emails: until you unsubscribe.

After this time, your data will be securely deleted.

6. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to help us understand how visitors use the site and to improve your experience.

Cookies are small text files placed on your device. You can disable cookies in your browser settings, but some features of the website may not function correctly without them.

7. Data Security

We are committed to keeping your data secure. We use appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

8. Sharing Your Information

We may share your information with trusted service providers who help us operate our business (for example, website hosting or email newsletter systems).
These providers are required to keep your data secure and use it only for the agreed purposes.
We will not share your information with any third parties for marketing purposes.

9. Your Rights

You have the following rights under data protection law:

  • To access the personal data we hold about you

  • To request correction of inaccurate or incomplete data

  • To request deletion of your data where it is no longer necessary

  • To withdraw consent at any time (for example, to unsubscribe from emails)

  • To lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise any of these rights, please contact us using the details below.

10. Contact Us

If you have any questions about this Privacy Policy or the way we handle your information, please contact:

The Trust Connection
Email: Please use the contact form on this page.
Address: Available on request

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.